CPA Membership — Frequently Asked Questions
We built our membership to be clear, complete, and predictable. Below are answers to the most common questions about scope, pricing, delivery, and how we work together.
Membership Basics
What is the CPA membership?
A flat-fee, CPA-led program that bundles monthly bookkeeping with CPA-prepared financials, payroll compliance, business and personal tax prep, proactive planning, and secure portal support—under one relationship and one predictable fee.
Who is this for?
Owner-operators, S-Corps/LLCs, franchise and multi-entity operators, and professional firms that want their back office handled with CPA oversight and proactive tax planning.
Do you serve clients outside Oklahoma/California?
Yes. We operate virtually and serve clients nationwide. Multi-state payroll/filings are available and quoted based on complexity.
How does the membership year work?
Rolling start: Your membership begins the day you sign. We onboard immediately and your billing runs every 28 days from your start date (rolling year, not calendar year).
Included returns: We include the business return(s) for the entity(ies) in your membership and the owner’s 1040 for the tax year that ends within your 12-month membership window. Fiscal-year filers follow their fiscal year that ends inside your term.
What if we join mid-year?
No need to wait for quarter or year-end. We start now. The one-time Implementation & Cleanup fee covers catch-up work, payroll tune-up, transcript pulls, and your first projection so we can get you current quickly.
Pricing & Billing
How am I billed?
Memberships are billed every 28 days via autopay (13 cycles/year). Your first cycle starts on your signup date; cycles continue every 28 days thereafter.
What are the membership prices?
Pricing is complexity-based (employees, entities, states, and transaction volume). We’ll confirm your tier during intake and set clear usage caps to protect scope. Request a quote to see your exact rate.
Is there a setup fee?
Yes. We charge a one-time Implementation & Cleanup fee (e.g., $2,500) to cover onboarding, cleanup, projections, and payroll/entity checks. This gets the heavy lift done up front.
Optional commitment: You may elect a 12-month commitment and we’ll waive the setup fee. If you cancel early, the setup fee becomes due.
Do you require a commitment?
Choose month-to-month (with setup fee) or a 12-month commitment (setup fee waived). Early cancellation under a commitment triggers the setup fee.
Do you have an annual renewal?
Yes—your membership renews on your anniversary. We may assess a small one-time rate-protection renewal fee(typically up to one 28-day cycle) to lock in pricing for the next term; we’ll disclose this on renewal.
Delivery & Support
When do I receive monthly reports?
We target delivery of monthly financials by the 25th of the following month (books dependent on timely client data). You’ll also receive quarterly—or mid-year—projections with an action plan.
What are your response-time SLAs?
Portal/email questions (≤10 minutes) are answered within 24–48 business hours. Need a live slot? We’ll offer the next available time, typically within 48 business hours.
How do we communicate and share documents?
All documents and requests flow through our secure client portal. We use scheduled calls/Zoom for planning and reviews. For compliance, please avoid sending sensitive information by text.
How long do payroll setup and IRS POA/transcript monitoring take?
Payroll setup begins during onboarding. IRS Power of Attorney submission typically enables transcript monitoring shortly after the IRS processes the POA.
Scope & Services
Is payroll included? Do you handle multi-state?
Yes—payroll processing and required filings are included in applicable tiers. Multi-state payroll/withholding registrations and filings are available; additional jurisdictions may affect pricing.
Do you support multiple entities and consolidation?
Yes. Core pricing includes one operating entity; additional entities and consolidations are supported and quoted based on complexity.
What if my books are behind?
The Implementation & Cleanup fee covers typical catch-up. Extensive backlog or reconstruction may require an additional cleanup scope—we’ll quote that transparently before we begin.
Do you offer one-off projects or à la carte services?
We prioritize members. Select projects are available at fixed fees when they align with the membership roadmap.
How do upgrades/downgrades work?
We can adjust tiers as your needs change. If usage exceeds published caps for two consecutive cycles, we’ll recommend re-tiering or limiting services to keep delivery predictable and fair.
Do you limit new clients?
Yes—capacity-based intake: we accept a limited number of new members each month to protect true CPA-level attention.
Guarantee
What is your guarantee?
Accuracy + On-Time Guarantee: If a penalty or interest is caused by our error, we will pay the penalty and correct the return/filing at no cost to you.